If at the time of ordering you have any issues with delivery, please contact our Customer Services team by email or telephone 01626 835 552.
For products purchased via our Customer Services team, delivery charges apply. Please contact Customer Services on 01626 835 552 for further information on delivery charges.
Please be aware that any stated delivery dates / times are estimates and based on the information available at the time the order is placed and shall not be binding on Smirthwaite. We will not be liable for any costs or damage caused by any reason of delay in delivery.
Where several items have been ordered together that have different delivery times, we will aim to deliver all the items together.
Deliveries will be carried out by our own transport or carrier. Goods will be delivered to your door and left packed. The packaging should be opened carefully and kept in case you need to return the goods. If you do not have the packaging to return the goods, a charge will be made to have packaging sent to you. Goods must be signed for at the time of delivery. A proof of delivery can be obtained by contacting our Customer Services team.
It is essential that you inform us of any possible access restrictions that may affect delivery at the time of ordering. Smirthwaite cannot be held responsible for any costs incurred due to limited access if we have not been notified.